(FAQ)
Frequently Asked Questions
Downloadable Digital Art
Will I receive a physical product?
No. When ordering a digital download product, you will receive downloads only. Your files will be available for download once payment is confirmed. Our digital images are high quality JPG files, provided in 5 different aspect ratios, printable as large as 24 x 36 inches at 300 dpi. NO PHYSICAL ITEM WILL BE SHIPPED. You will receive a PDF file with a link to the Google Drive folder where your files will be available for download. Please be aware that due to calibrations of monitors and printers, as well as the materials on which the images are printed, that the colors may vary slightly.
What will I receive?
You will receive a PDF file that shows which image(s) you've bought and one or more .zip files containing the files you've purchased. The PDF also contains the terms of use for the images. Our digital images are high quality JPG files, usually provided in 5 different aspect ratios, printable as large as 24 x 36 inches at 300 dpi.
Can I return or exchange the purchased product?
No. Our policies do not allow returns or exchanges of digital products, since they are delivered upon receipt of payment. If you are having difficulty accessing your purchased files, please contact us directly and we will ensure you receive your purchase.
Do you offer customization of your products?
No. Not at this time. Customization requires a considerable amount of time that we are not yet able to dedicate, as we are focused on readying our products for listing.
Can I use your designs on my own products?
Only if the product is for your own personal use. For example, if you would like to print one of our designs onto a blanket that you will use, or gift to someone. However, you may not financially profit off of our designs in any way. These policies are further clarified in the terms of service included with the purchase.
May I give a printed copy as a gift?
Yes. Gifting a printed version of our art is fully acceptable, and considered personal use. You may not give or sell the digital files, with or without modification, to anyone, but giving a printed copy is perfectly fine.
Do you accept commissions?
No. Custom art requires a considerable amount of time that we are not able to dedicate. We have no plans to offer custom art commissions in the future.
PATTERNS
Can I use your designs on my own products?
Yes! Our surface designs (seamless patterns) may be used for both personal and professional use, so long as you do not redistribute the digital files as is, or with modifications. In otherwords, you may use them on printed products only, whether that be on paper, fabric, wallpaper, clothing, etc.
Can I return or exchange the purchased product?
No. Our policies do not allow returns or exchanges of digital products, since they are delivered upon receipt of payment. If you are having difficulty accessing your purchased files, please contact us directly and we will ensure you receive your purchase.
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* Free merch giveaways will be held quarterly, once we reach 50 members.
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